Connect a Live Chat
Instruct your AI Chatbots to connect your Channel users to a Live Chat
You can use your Chat Flow to connect users of your Channels (Facebook, Instagram, WhatsApp, Web Widget) to your agents in a Live Chat service.
After setting up your Chat Flow, you can connect it to a Live Chat service so your live agents can talk to users if they have concerns. We currently have Live Chat setups available for:
MS Teams
Slack
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