> For the complete documentation index, see [llms.txt](https://manual.captivatechat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.captivatechat.ai/start-creating/connect-a-live-chat/microsoft-teams/set-up-the-captivate-chat-ms-teams-app.md).

# Set up the Captivate Chat MS Teams App

<figure><img src="https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FC9Ub3QbcOQnuV68U6D33%2Fimage.png?alt=media&amp;token=81731cd2-dd90-4461-93e5-251906937302" alt=""><figcaption><p>A blank MS Teams page.</p></figcaption></figure>

Before you connect your Chat Flow to your MS Teams, you need to install the **Captivate Chat MS Teams App**.&#x20;

Log into your Microsoft Teams.&#x20;

<figure><img src="https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FO1HkKg7y2Dmxy9KHIKrr%2Fimage.png?alt=media&amp;token=270beecf-d590-4141-b4ed-f8df413db2ac" alt="The &#x22;Apps&#x22; in Microsoft Teams is located on the lower-right side of the main toolbar."><figcaption><p>The "Apps" in Microsoft Teams is located on the lower-right side of the main toolbar.</p></figcaption></figure>

On the left-side toolbar, click ***Apps***.&#x20;

A new window will load that contains available applications you can integrate to your Microsoft Teams.&#x20;

<figure><img src="https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FJUCUApuoMQB67T1reGk3%2Fimage.png?alt=media&amp;token=e53a0146-9a04-4280-9052-fefe74f3962b" alt="Search for &#x22;Captivate Chat&#x22; in the Apps page to reveal the Captivate Chat MS Teams App. Click &#x22;Add&#x22; to install it."><figcaption><p>Search for "Captivate Chat" in the Apps page to reveal the Captivate Chat MS Teams App. Click "Add" to install it.</p></figcaption></figure>

On the search bar, look for `"Captivate Chat"`.

Wait for the screen to load. An app called Captivate Chat should appear and look like the one in the picture above. Click ![The MS Teams App store has the "Add" button to install the Captivate Chat MS Teams App to your organization's MS Teams](https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2F19P9Dn24LK1yKIwWNL9W%2Fimage.png?alt=media\&token=0e681cc9-4f16-497c-9edc-2c81bbad0e25) on the upper right side of the application.&#x20;

<figure><img src="https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FXFqfUlYl6xk4X3ADMi1L%2Fimage.png?alt=media&amp;token=ec9c18ce-9008-45e1-bb58-2defd1957db6" alt="The app view of the Captivate Chat MS Teams App. It has a purple version of the &#x22;Add&#x22; button that installs it to your MS Teams."><figcaption><p>The app view of the Captivate Chat MS Teams App. It has a purple version of the "Add" button that installs it to your MS Teams.</p></figcaption></figure>

This will open a pop-up window containing the application page.

Proceed with the installation by clicking ![Purple version of the "Add" button in MS Teams App Store that installs the Captivate Chat MS Teams App to your organization's MS Teams](https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FHf177TVnnxr0Ug50UWsT%2Fimage.png?alt=media\&token=913cf7a2-b951-4e16-88d3-3c5c63ed6a39) below the name.&#x20;

As the app is installed, this button transforms into ![When you click the "Add" button of the Captivate Chat MS Teams App in the Apps Store, it becomes "Adding" during installation.](https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FGI6lTJWyh2f0Op26F3fB%2Fimage.png?alt=media\&token=09948f5e-2fae-4883-8d66-14cc362a14fd).&#x20;

<figure><img src="https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2F1k6d9FmF90aLM2hReObd%2Fimage.png?alt=media&amp;token=166615af-fee9-4fe8-9479-055caf726a7f" alt="The Captivate Chat MS Teams App opens a new window when successfully installed. Under &#x22;Select a Channel,&#x22; select your MS  Teams organization. Click the purple &#x22;Open&#x22; button to launchh the app."><figcaption><p>The Captivate Chat MS Teams App opens a new window when successfully installed. Under "Select a Channel," select your MS  Teams organization. Click the purple "Open" button to launchh the app.</p></figcaption></figure>

Once complete, a new window will appear. Click ![The purple "Add" button of the Captivate Chat MS Teams App that becomes "Adding" during installation will become a purple "Open" after the app is installed. Press "Open" to open the Captivate Chat MS Teams App. ](https://978488295-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcu5LzWzKzBENebCXtKBf%2Fuploads%2FRHLo2IT2yGe4KxQOkmQO%2Fimage.png?alt=media\&token=b062c59c-60c6-41c5-8d51-7182b60eb5b6).

A chat window for Captivate Chat will appear. This is Captivate Chat’s own dedicated app for MS Teams integration.

{% hint style="info" %}
**Choose the Microsoft Teams channel where you want the app to be used!**

Microsoft Teams allows you to open the Captivate Chat MS Teams App to be opened across different "channels."&#x20;

Select your preferred channel, especially if you have different Microsoft Teams organizations.
{% endhint %}