# Set up the Captivate Chat MS Teams App

<figure><img src="/files/lXzJiVSlI7icNQBKHo3i" alt=""><figcaption><p>A blank MS Teams page.</p></figcaption></figure>

Before you connect your Chat Flow to your MS Teams, you need to install the **Captivate Chat MS Teams App**.&#x20;

Log into your Microsoft Teams.&#x20;

<figure><img src="/files/TSmWzSDImOhajM7Z2mDY" alt="The &#x22;Apps&#x22; in Microsoft Teams is located on the lower-right side of the main toolbar."><figcaption><p>The "Apps" in Microsoft Teams is located on the lower-right side of the main toolbar.</p></figcaption></figure>

On the left-side toolbar, click ***Apps***.&#x20;

A new window will load that contains available applications you can integrate to your Microsoft Teams.&#x20;

<figure><img src="/files/IaOxKLj44q1BTEkki2xp" alt="Search for &#x22;Captivate Chat&#x22; in the Apps page to reveal the Captivate Chat MS Teams App. Click &#x22;Add&#x22; to install it."><figcaption><p>Search for "Captivate Chat" in the Apps page to reveal the Captivate Chat MS Teams App. Click "Add" to install it.</p></figcaption></figure>

On the search bar, look for `"Captivate Chat"`.

Wait for the screen to load. An app called Captivate Chat should appear and look like the one in the picture above. Click ![The MS Teams App store has the "Add" button to install the Captivate Chat MS Teams App to your organization's MS Teams](/files/F5Hj9Ijr6B9RMiHiUZNQ) on the upper right side of the application.&#x20;

<figure><img src="/files/xFCHb3rMudrpRJ4d4FQm" alt="The app view of the Captivate Chat MS Teams App. It has a purple version of the &#x22;Add&#x22; button that installs it to your MS Teams."><figcaption><p>The app view of the Captivate Chat MS Teams App. It has a purple version of the "Add" button that installs it to your MS Teams.</p></figcaption></figure>

This will open a pop-up window containing the application page.

Proceed with the installation by clicking ![Purple version of the "Add" button in MS Teams App Store that installs the Captivate Chat MS Teams App to your organization's MS Teams](/files/tzOwRuWSi6OIr4tpK3PS) below the name.&#x20;

As the app is installed, this button transforms into ![When you click the "Add" button of the Captivate Chat MS Teams App in the Apps Store, it becomes "Adding" during installation.](/files/VZsoug8NUag8FBA2hcAp).&#x20;

<figure><img src="/files/zxkqcI93ceQYm9qIs99p" alt="The Captivate Chat MS Teams App opens a new window when successfully installed. Under &#x22;Select a Channel,&#x22; select your MS  Teams organization. Click the purple &#x22;Open&#x22; button to launchh the app."><figcaption><p>The Captivate Chat MS Teams App opens a new window when successfully installed. Under "Select a Channel," select your MS  Teams organization. Click the purple "Open" button to launchh the app.</p></figcaption></figure>

Once complete, a new window will appear. Click ![The purple "Add" button of the Captivate Chat MS Teams App that becomes "Adding" during installation will become a purple "Open" after the app is installed. Press "Open" to open the Captivate Chat MS Teams App. ](/files/LQV1BLIMSHBhXskvj5Bd).

A chat window for Captivate Chat will appear. This is Captivate Chat’s own dedicated app for MS Teams integration.

{% hint style="info" %}
**Choose the Microsoft Teams channel where you want the app to be used!**

Microsoft Teams allows you to open the Captivate Chat MS Teams App to be opened across different "channels."&#x20;

Select your preferred channel, especially if you have different Microsoft Teams organizations.
{% endhint %}


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