Create an Agent Group

Create an Agent Group that routes conversations to the correct AI Chatbot

You can use the Captivate platform to create an Agent Group. This is a combination of AI Chatbots (Agents) you can attach to Channels. With Captivate's AI Router, an Agent Group connects users to the appropriate AI Chatbot within its system by solely relying on natural language queries.

SUMMARY

Creating an Agent Group is straightforward. You can do this in a few steps:

1. Click the Agent Group button

2. In the list of Agent Groups, click +Create New Group to start the process.

3. Provide basic information: Provide the name of your Agent Group.

4. Select Agents: Click +Add Agent to add an AI Chatbot inside your Agent Group.

5. Set up Agent: For every Agent you add into the Agent Group:

   1. Select the AI Chatbot you need from your list of existing chatbots

   2. Name the Model Provider (e.g., OpenAI, Anthropic, etc.)

   3. Give a Description of what this specific Agent does

   4. Give an Example Query, or the kind of message the user needs to type in order to get routed into the specific Agent

To start creating an Agent Group, proceed with this next step: