Incoming Action
Last updated
Last updated
Incoming action ($incoming_action) is set by Conversational Hub to trigger specific action or flow inside Watson Assistant.
id - the actionβs title is set to the id property ($incoming_action.id)
data - the actionβs payload is set to the data property ($incoming_action.data)
Incoming Action can also be set after an Outgoing Action (API call). It acts as a signal inside the Watson Assistant that the API call is completed.
Reserved Incoming action
failedAgentAssignment - Is sent when a user asks for a human live chat and chatbot tries to escalate to an agent but fails to find a human.