Changelog

All changes to the Captivate Hub will be added here. Guides will be updated concurrently.

v4.0.0

📆2025-03-21

✅ Added

Full Chat Channels are live! If you want your AI Chatbot to have a dedicated webpage, you can finally create a full-sized messaging page with our Full Chat Channels.
Markdown now supported by Web Chats! Expect more visual flair when conversing with our Web Chats thanks to markdown language support.
Speech Options make Web Chats for accessible! Use Speech Options with Web Chats to add options to talk to AI Chatbots with your built-in microphone or even hear their responses.
Other Options provide more customizability to Web Chats! Customize more specific aspects of your Web Chat such as strings that indicate "text sent by" or text to "download transcript."

🟧 Changed

Transcripts
- Replaced Name with Last Chat Message: Instead of listing the Name of the users who conversed with an AI Chatbot in the Transcripts, we're listing their Last Chat Message instead.
Import Your Own Information
- More Filter Options: You can now sort your data more intuitively with updated filter options inside AI Chatbots > Add Information. In the Import Your Own Information window, you can now filter columns in ascending or descending order, and filter the types of data displayed based on their status.
- File Folders with URL Crawler: Use Captivate Chat's built-in URL Crawler feature to find file folders, making the data ingestion process more efficient.

⚠️ Fixed

Fixed a bug where the button to request for Live Agents are not visible when opened using Safari.
Fixed a bug that doesn't reset the checkbox of a deleted Transcript.
Fixed a bug where mass ingestion via Chatbot > Add Information suddenly stops while still incomplete.
Fixed a bug where ingestion via Chatbot > Add Information didn't make any progress at all.

🆕 Full Chat Channels will dedicate a webpage for your AI Chatbot

While our Web Chat Channels can be expanded to occupy a larger portion of your screen, they're still technically a part of whatever page you assigned them to.

This all changes with Full Chat Channels, as this lets you set up an AI Chatbot that will occupy an entire webpage! You can finally direct your users to a webpage dedicated to a chatbot - great for interactive sessions!

🆕 Markdown Syntax now supported by Web Chats

Our Web Chats now support Markdown syntax, allowing AI Chatbots to provide more structured responses. Enjoy tables, headers, and other formatting options when conversing with your AI Chatbots.

🆕 Customize Web Chats further with Other Options!

We've incorporated Other Options in Configure Web Chat, giving you the opportunity to provide specific string values to other parts of your AI Chatbot's web chats or web widgets.

Unlike values such as your AI Chatbot's name or organization name, Other Options can let you customize more UI-leaning elements, specifically what your Web Chat says when...

...you want to download the transcript
...it tells the date "today"
...you want to chat with a Live Agent
...you want to send a message to your Web Chat
...you want to start a conversation

And many more!

🆕 Speech Options make Web Chats more convenient!

Thanks to Speech Options within Configure Web Chat, we can now toggle more advanced and accessible audio options when interacting with our AI Chatbots. Depending on your preference, you can:

Enable Voice In: This will let users use their microphone to talk to your AI Chatbot.
Enable Read Out: This will let users get their AI Chatbot's responses in audio form.

🆕 Last Chat Message in Transcripts

We've removed the "Name" column in Transcripts and replaced them with Last Chat Message, giving you the last message sent to the conversation before it was logged by the system.

Users can now filter and sort their data more efficiently in the "Import Your Own Information" page. New options include:

Filter: Only reveal data based on their Status (Active or Other Statuses) and/or their Type (Web or PDF)
Sort: Select arrows beside the name of the column you want to sort in descending or ascending order.

🆕 Custom Channels

v3.5.1

📆2025-02-10

✅ Added

Custom Channels are here! If you want to integrate Captivate Chat functionalities into your own Channel outside our offerings, you can finally do so!
Citations are now live! You can make your AI Chatbot provide sources of its data whenever it provides responses to users.
Token Estimation errors are now reported! The platform will now let you know if a URL you plan on ingesting isn't available for processing.
Asynchronous messages are now saved in Transcripts. Messages that are via the Chatbot directly from agents (without using the Chat Flow) are now stored alongside traditional messages.
Session Expiry can now be set in select Channels. This will end inactive chats after a set number of days.

🟧 Changed

Changed a button in the Edit Data section of the Create AI Chatbot process.

⚠️ Fixed

Smileys are back! We fixed a chat error regarding emojis, so now you can add emojis to your conversations with AI Chatbots!
Fixed a bug where pages are forcibly refreshed after the user uploads a file of the same file name multiple times during the Web Widget Test.
Fixed a delay between the time users choose files to ingest and the system starts ingesting it.
Fixed a bug that delays the Add Information section of the Create AI Chatbot process after an ingestion procedure is cancelled.
Fixed a bug that doubles the URLs ingested when using the Captivate Chat URL Crawler.

🆕 Custom Channels

Custom Channels are now available as a Channel option for Captivate Chat users. Select this if you want to show our AI Chatbot and connect your users to Live Agents in a different platform outside of our offerings.

This will require some manual setup, which we will provide in our guide!

🆕 Citations

Citations are now available in your Captivate Chat bots! This takes the form of a simple but powerful toggle in AI Chatbots > Add Information.

If you turn on this toggle, your AI Chatbot will provide an extra response that contains the sources of their answers.

🆕 Token Estimation Errors

We now have Token Estimation Errors that will appear as error messages when trying to ingest faulty URLs.

These errors will come with tooltips that explain why these URLs haven't been ingested, which range from inaccessible URLs to incompatible formats.

🆕 Session Expiry

Session Expiry can now be modified in your Channels. This dictates the number of days before an existing (but inactive) conversation with your AI Chatbot on Instagram, Facebook Messenger, or WhatsApp is closed.

v3.5.0

📆2025-01-29

✅ Added

We now support SCA Stripe. SCA, which stands for Strong Customer Authentication, allows us to offer more secure transactions when purchasing Captivate Chat Tokens or upgrading your subscriptions.
Web Widgets:
- Full Screen Embeds are now available for Web Widget Chat Flows! Simply customize a special iframe code with your Web Widget's API and put that into the HTML of the webpage where you want a full screen AI Chatbot to greet your customers.
Metadata:
- Will now have conversation dates added by default, helping you keep track of important information much faster.
- Initial metadata will be stored in custom metadata, making data retrieval more efficient.
Captivate AI & LLM API will now make it easier for AI devs to integrate with AIs with Captivate Chat.
Custom Channels:
- New APIs are available to make conversation deletions in the index (not the real sessions) much easier to manage if you're using our Custom Channels:
  - Use the conversation_id of that specific conversation to delete it from the index.
  - Use the user_id of the user in question to delete all their conversations from the index.
  - Asyncrhonous messaging via send_message can now handle file attachments.

🟧 Changed

Free and Basic Accounts now get 1,000,000 Tokens! This leaves you more room to try Captivate Chat for your projects.
AI Chatbots:
- Clicking any AI Chatbot will immediately reveal the list of modifications you can do to them.

⚠️ Fixed

Fixed some UI inconsistencies to provide a more seamless experience.
Fixed deep crawler issues, so it now:
- Shows results in the estimator (instead of no results).
- Is not case sensitive (it was previously)
- It doesn't need "www." (it previously did)
Fixed issues involving the ingestion of at least 100 URLs.
Fixed issues involving the creation of an AI Chatbot directly from the Chat Flow process.

🆕 Captivate AI & LLM API

We developed the Captivate AI & LLM API to handle Captivate Chat's API formats. This flexible messaging and metadata management system is built using Pydantic models and designed to handle complex communication scenarios with robust checking and validation.

Its main features include dynamic metadata handling, immutable session and chat properties, flexible message type support, custom metadata manipulation, and conversation title management.

🆕 Full Screen Embed Code

We have made a Full Screen Embed Code for you to use with your Web Widget Chat Flows!

Unlike our traditional embeds that provide you with an interactive AI Chatbot within a webpage, our Full Screen Embed Code will "fill" the webpage with your AI Chatbot. In order to do this, simply put your Web Widget API into a special iframe code you can access in Channel: Web Chat

v3.4.1

📆2025-01-10

✅ Added

AI Chatbots:
- Select Type now has a toggle for Full Chat History, letting you decide if you want your AI Chatbot to respond based on previous conversations with the user or to treat every conversation as a completely new one.
- You can now set session expiration timers within an AI Chatbot so they can automatically end an inactive session after your specified period of time.

🆕 Full Chat History

We've added a Full Chat History toggle in the "Select Type" page of the AI Chatbot creation process.

Taking the form of the "Use Full Chat History for AI Context" button, this will toggle whether the AI Chatbot in question will use all prior sessions with the user as context for its current responses. Doing so will cost more tokens, but will provide maximum accuracy.

v3.4.0

📆2025-01-03

✅ Added

Tutorials are live! Learn the ropes in creating your AI Chatbots, Chat Flows, and Live Agent integrations within the Tutorial page of the Captivate Chat platform!
Meet our Guidebot! We've deployed our Guidebot within the Captivate Chat platform! Once you log in to your account, you can ask our Guidebot for any advice as well as tips and tricks on how to best use Captivate Chat for your needs!
Mobile Optimization notice appears when users to try to access Captivate Chat on mobile platforms.
AI Chatbots:
- URL Crawler is now added under "Import Your Own Information" that auto-searches all URLs under a single URL. This will make importing groups of URLs under a "mother" URL much easier.

🟧 Changed

Our Token Estimator now uses Server-Sent Events (SSEs). Thanks to SSEs, we should be experiencing faster and more efficient resource management. With SSEs, AI Chatbots should be able to ingest new information much faster.
Cost-Saving toggle for Chat Histories are available globally. We will now provide a global toggle for users to choose if they want to view the full or AI-analyzed chat histories of their AI Chatbots.
- This is unlike in previous versions, where this toggle is placed inside each AI Chatbot.
- As per the previous version, the AI-analyzed chat histories will cost fewer tokens to produce.

🆕 Tutorials

Learning about Captivate Chat has never been easier!

Get in-depth tutorials on how to use the Captivate Chat platform using our Tutorials page! We have Tutorials for most of our processes in the platform, and we'll constantly update these Tutorials whenever we have major releases.

🆕 URL Crawler

We've added a URL Crawler to the "Import Your Own Information" page of the AI Chatbot creation process. Users can now choose to enter a URL and Captivate Chat will gather all relevant URLs of its similar section.

If you want to retrieve relevant URLs within a particular website layer, the URL Crawler can also be used with a wildcard character or an asterisk (*).

🆕 Mobile Optimization Notice

We added a Mobile Optimization Notice for users trying to access our platform using their mobile devices.

As have yet to fully optimize the Captivate Chat platform for mobile users, this means many functions of the Captivate Chat platform might not work properly in mobile browsers. You can continue to use the platform normally via mobile by clicking "Continue to Site" when you see the Mobile Optimization Notice.

v3.2.0

📆 2024-10-02

✅ Added

Token Metrics are now revealed for major AI Chatbot uses such as ingesting information, training, and various conversations to aid payment tracking.
AI Chatbots now have a limiter and organizer to maximize Token usage without overwhelming their systems. This should lessen situations of AI Chatbots randomly slowing down.

🟧 Changed

Web Widget Preview: The Web Widget Preview now has a more noticeable Page Settings button to access its features.
Import Your Own Information (AI Chatbots): Pagination should now reveal ingested PDFs and URLs in sets of 10 for more efficient compilation and access to users.

⚠️ Fixed

Made minor adjustments to the UI to improve accessibility and encourage a more engaging experience.
Streamlined Token tracking so users are immediately notified if they have run out of Tokens.
Ensured that delete information (URLs, PDFs, accounts) are permanently deleted as intended.
Microsoft Teams: Transcripts of the AI Chatbot's conversation with a user are now retained when their concern is escalated to a Live Chat agent in MS Teams.

🆕 Token Metrics

The Captivate Chat platform will now show token metrics to keep track of your Tokens whenever you use them across various parts of the platform. These include:

Ingesting data that are uploaded into the system.
Conversations between users and the AI Chatbots they create.
Testing and deploying AI Chatbots in various platforms.

These token metrics can aid in managing your Captivate Chat plan, as major AI functionalities of the platform rely heavily in Token usage.

In line with this new change, we are also going to actively track Token usage across the platform and notify users whenever they have to purchase more Tokens.

We've upgraded the look of our Web Widget Preview!

You can now preview your Web Widget Chat Flow with a completely revamped background.

v3.1.1

📆 2024-09-19

✅ Added

Makeover! We've updated the Captivate Chat website to feature our new logos!
Edit AI Chatbots while making Chat Flows! You can now directly modify your AI Chatbots while creating your Chat Flows.

🟧 Changed

Transcripts now feature a separate Date Range filter instead of the previous By Date sorting filter.

⚠️ Fixed

Fixed a bug that doesn't load the complete list of ingested content for some Chat Flows.
Chat Flow > Channel > Web Widget: Fixed a typo. There is now an "Embed Web Widget" option instead of the previous "Embed Live Chat" option.

🆕 Website Makeover!

We're giving the Captivate Chat website a major makeover!

This new update features new logos we've prepared for Captivate Chat, now featuring a sleek blue color palette designed to evoke a more professional and relaxing atmosphere.

🆕 Edit your AI Chatbots while making Chat Flows

We know that creating an AI Chatbot from scratch is wildly different when compared to connecting them to the rest of your Channels and Live Chats via a Chat Flow, as there are things you would only notice about your AI Chatbot after bringing everything together.

It's for this reason that we added a new feature that lets you edit your AI Chatbots during the Chat Flow creation process. After clicking Setup > Chat Flow, the list of AI Chatbots present in My AI Chatbots menu now feature a three dots that enable you to edit them straight in the Chat Flow-creation process.

This means you no longer have to go all the way back to Setup > AI Chatbot just to modify an AI Chatbot you'd use for your current Chat Flow - you can do everything in one convenient location.

v3.0.0

📆 2024-09-18

✅ Added

Incident Tracker now informs users whenever Captivate Chat services are down.
Overwrite Warning will inform users that changing the Channel of an existing Chat Flow will remove their current setup.

🟧 Changed

Transcripts now feature various options to simplify their use, such as sorting and deletion options.

⚠️ Fixed

AI Chatbots now properly recognizes postal codes of locations.
AI Chatbots no longer declares in a separate chat message that they are checking for available Live Chat agents upon request, as we already have a preset message prepared when users ask to be escalated to a Live Chat agent.
AI Chatbots > Select Type: Removed a bug that triggers the "Submit & Test" function whenever users select a tooltip.

🆕 Overwrite Warning (Chat Flow)

We have included an override warning in Chat Flows that will activate whenever users try to change the Channel of an existing Chat Flow. Undergoing this process will overwrite their data, and any overwritten data can no longer be retrieved.

It's advisable for users to duplicate their existing Chat Flow before switching Channels, as doing so will force them to start creating their Chat Flow from scratch.

Transcript Options

The Transcript page now offers different options for users to sort conversations detected by the Captivate Chat platform. These include the following:

Checkbox selection of conversations. You can also mass-delete these conversations by pressing the Delete button, although this is irreversible.
Sort by various filters, such as Date the conversation occurred, the Email used, Channel where the conversation took place, and the Chat Flow that managed the conversation.

v2.2.0-2

📆2022-02-02

It's now much easier to use the Captivate Hub for your Livechat needs!

We're introducing new ways to modify your Livechat to automate certain tasks. Thanks to Manual Assignment, you can now set pre-determined messages that trigger after specific conditions - such as assigning chats based on an agent's MS Teams status.

Agents can also use the new "Reassign" command to transfer the chat to another available agent.

✅ Added

reCaptcha support on registration
- Added new environmental variable on frontend REACT_APP_GOOGLE_RECAPTCHA_KEY
Implementation of Manual Assignment
- Added manualAssign (bool) manualMessageUsersExist(string) manualMessageUsersNotExist (string) idleTimeoutBeforeAssign(int) (in minute) idleTimeoutAfterAssign(int) (in minute) idleMessageBeforeTimeout (string) idleMessageAfterTimeout (string) to Hub properties.
Implementation of Agent Status
- Added agentStatus (Array) [Available,Busy,Away,Offline] to Hub properties.
Implementation of Reassign Agents
New React frontend
- Added GOOGLE_SECRET_KEY to enviromental variable on chatbot
Livechat configuration editor on frontend
New Teams app permissions
- Site.Read.All (for accessing files to teams and send it to channels)
- Group.ReadWrite.All (for modifying teams channel permissions)

🟧 Changed

All messages on channels to MS Teams is now tagged to selected agent

🟥 Removed

Removed support for the legacy frontend. preferred the new React frontend

⚠️ Fixed

Emojis and attachment message filter on agents' message
Messages on direct mode is now properly sent to Teams Desktop and Teams Mobile

🆕 Agent Status (Livechat)

You can now modify agent assignments based on their presence status in MS Teams.

Using the Livechat configuration, you can set chat assignments based on an agent's status or availability in MS Teams. Commands can affect agents who set themselves as "Available", "Busy", "Away" and "Offline."

This example video demonstrates a Livechat configured to only assign chats to someone set as "Busy". Check it out:

🆕 Manual Assignment (Livechats)

You can now activate Manual Assignments when configuring a Livechat.

This allows pre-made messages to be sent after meeting certain conditions. Here are the properties you can modify:

manualMessageUsersExist(string)
Displays a message if there is an available agent to respond to the client.
manualMessageUsersNotExist (string)
Displays a message if there are no agents available to respond to the client.
idleTimeoutBeforeAssign(int) (in minute)
A value (in minutes) before a timeout is declared, should a conversation not be escalated to an agent.
idleTimeoutAfterAssign(int) (in minute)
A value (in minutes) before a timeout is declared, if there's an agent assigned but neither agent nor client is responding to each other.
idleMessageBeforeTimeout (string)
Displays a message when idleTimeoutBeforeAssign(int) elapses.
idleMessageAfterTimeout (string)
Display a message when ``idleTimeoutAfterAssign(int)` elapses.

➦ Default Values

Here are the default Manual Assignment values:

manualAssign (bool): false
manualMessageUsersExist(string): “Our agents know you’re waiting and will chat here as soon as they’re free.”
manualMessageUsersNotExist (string): “Our agents is currently busy at the moment.”
idleTimeoutBeforeAssign(int) (in minute): 5
idleTimeoutAfterAssign(int) (in minute): 10
idleMessageBeforeTimeout (string): “Our agents is currently busy at the moment.”
idleMessageAfterTimeout (string): “Livechat Ended”

➦ Example Scenarios

You might find this manual assignment feature useful if you encounter the following scenarios:

There are available users. Displays: manualMessageUsersExist(string)
Suppose Teams Group A is connected to the Captivate Hub web widget, and the channel is asking if there are any agents available. Agent A (Busy) and Agent B (Available) are currently online. If Manual Assignment exists that assigns a chat to anyone set as "Available" (Agent B), then the channel has to declare that there's at least one agent (Agent B) that might be available to assist them.
There are no available users. Displays: manualMessageUsersNotExist(string) Suppose Teams Group A has an active channel asking if there are agents available. However, both Agent A (Busy) and Agent B (Busy) are both occupied. If only "Available" agents are programmed to receive chat assignments, then the channel declares there are no available agents to assist them.
Time has elapsed and no users managed to assist them. Runs: idleTimeoutBeforeAssign Displays: idleMessageBeforeTimeout Suppose Teams Group A has an active channel asking for agents, and Agent B (Available) is not busy. This will have the channel declare that an agent will assist the client soon. Until such a time that Agent B responds to the client, the chatbot will run the Idle Timeout counter. If the assigned time elapses and Agent B hasn't responded, a message explains that chat will be put on time out due to the lack of agent response.
Time has elapsed that the agent and client didn't speak to each other. Runs: idleTimeoutAfterAssign Displays: idleMessageAfterTimeout Suppose Teams Group A has an active channel asking for agents, and Agent B (Available) managed to respond to the client's questions. After some time, someone in the conversation hasn't responded. This triggers a background Idle Timeout counter. If the assigned time elapses, a message appears that states one of the parties have yet to respond and the chat will be put on time out.

🆕 Reassign Agent

You can now use the "Reassign" command to reassign agents within the same Teams group.

Normally, a Support Chatbot is assigned to an available Live Support Agent so they can answer client queries on their behalf. However, not all Live Support Agents can answer a client's questions. This is where Reassign comes in.

Should the need arise to transfer control of the Support Chatbot to another Live Support Agent, do this in the MS Teams chat:

Type "@TheCaptivateHub" to tag the Captivate Hub
Type "Reassign" and press Enter.
An automated message will appear alongside a drop down of available team members.
Select the desired team member to transfer the Support Chatbot.

Check out the video below:

v2.2.0-1

📆2021-08-26

Instagram support is now live!

You can now use Captivate Hub to create chatbots for Instagram via the Watson Assistant. Before you create your Instagram chatbots, make sure your Instagram account is a Business Account and that it is connected to your Facebook Page.

We made updates to the documentation to reflect these new changes.

✅ Added

Instagram support
Add bot templates support on Watson Assistant
New enviromental variable for app-ecb-frontend (frontend / legacy)
- REACT_APP_FACEBOOK_APPID - Facebook Application ID
New enviromental variable for app-chatbot (chatbot)
- FACEBOOK_APPID - Facebook Application ID
- FACEBOOK_SECRET - Facebook Application Secret Key
New permissions added to Facebook Application
- instagram_manage_messages
- instagram_basic
- pages_manage_metadata
- pages_show_list

🟧 Changed

Using Facebook OAuth to add Facebook / Instagram as channels (same as Twitter now)
Enabled public registration

🆕 Instagram Integrations

➦ Facebook Developers Advance Access

public_profile
pages_messaging
Business Asset User Profile Access
instagram_manage_messages
instagram_basic
pages_manage_metadata
pages_show_list

➦ Facebook Developers Valid OAuth Redirect URLs

➦ Facebook Developers Allowed Domains for the JavaScript SDK

To add Instagram to the Hub, you click the link below:

⚠️ Teams Application Permission

Channel.Create
Channel.Delete.All
Channel.ReadBasic.All
ChannelMessage.Read.All
Chat.ReadWrite
Group.Read.All
Presence.Read.All
Team.Create
Team.ReadBasic.All
TeamMember.ReadWrite.All
TeamActivity.Send
TeamAppInstallation.TeadWrite
User.ReadBasic.All

v2.2.0

📆2021-08-06

This is the Initial release of the Captivate Hub to the public.

✅ Added

Bot Template setup
Registration

🟧 Changed

Old frontend will be hosted on legacy.

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Changelog

All changes to the Captivate Hub will be added here. Guides will be updated concurrently.

v4.0.0

📆2025-03-21

✅ Added

Full Chat Channels are live! If you want your AI Chatbot to have a dedicated webpage, you can finally create a full-sized messaging page with our Full Chat Channels.
Markdown now supported by Web Chats! Expect more visual flair when conversing with our Web Chats thanks to markdown language support.
Speech Options make Web Chats for accessible! Use Speech Options with Web Chats to add options to talk to AI Chatbots with your built-in microphone or even hear their responses.
Other Options provide more customizability to Web Chats! Customize more specific aspects of your Web Chat such as strings that indicate "text sent by" or text to "download transcript."

🟧 Changed

Transcripts
- Replaced Name with Last Chat Message: Instead of listing the Name of the users who conversed with an AI Chatbot in the Transcripts, we're listing their Last Chat Message instead.
Import Your Own Information
- More Filter Options: You can now sort your data more intuitively with updated filter options inside AI Chatbots > Add Information. In the Import Your Own Information window, you can now filter columns in ascending or descending order, and filter the types of data displayed based on their status.
- File Folders with URL Crawler: Use Captivate Chat's built-in URL Crawler feature to find file folders, making the data ingestion process more efficient.

⚠️ Fixed

Fixed a bug where the button to request for Live Agents are not visible when opened using Safari.
Fixed a bug that doesn't reset the checkbox of a deleted Transcript.
Fixed a bug where mass ingestion via Chatbot > Add Information suddenly stops while still incomplete.
Fixed a bug where ingestion via Chatbot > Add Information didn't make any progress at all.

🆕 Full Chat Channels will dedicate a webpage for your AI Chatbot

While our Web Chat Channels can be expanded to occupy a larger portion of your screen, they're still technically a part of whatever page you assigned them to.

🆕 Markdown Syntax now supported by Web Chats

Our Web Chats now support Markdown syntax, allowing AI Chatbots to provide more structured responses. Enjoy tables, headers, and other formatting options when conversing with your AI Chatbots.

🆕 Customize Web Chats further with Other Options!

We've incorporated Other Options in Configure Web Chat, giving you the opportunity to provide specific string values to other parts of your AI Chatbot's web chats or web widgets.

Unlike values such as your AI Chatbot's name or organization name, Other Options can let you customize more UI-leaning elements, specifically what your Web Chat says when...

...you want to download the transcript
...it tells the date "today"
...you want to chat with a Live Agent
...you want to send a message to your Web Chat
...you want to start a conversation

And many more!

🆕 Speech Options make Web Chats more convenient!

Thanks to Speech Options within Configure Web Chat, we can now toggle more advanced and accessible audio options when interacting with our AI Chatbots. Depending on your preference, you can:

Enable Voice In: This will let users use their microphone to talk to your AI Chatbot.
Enable Read Out: This will let users get their AI Chatbot's responses in audio form.

🆕 Last Chat Message in Transcripts

We've removed the "Name" column in Transcripts and replaced them with Last Chat Message, giving you the last message sent to the conversation before it was logged by the system.

Users can now filter and sort their data more efficiently in the "Import Your Own Information" page. New options include:

Filter: Only reveal data based on their Status (Active or Other Statuses) and/or their Type (Web or PDF)
Sort: Select arrows beside the name of the column you want to sort in descending or ascending order.

🆕 Custom Channels

v3.5.1

📆2025-02-10

✅ Added

Custom Channels are here! If you want to integrate Captivate Chat functionalities into your own Channel outside our offerings, you can finally do so!
Citations are now live! You can make your AI Chatbot provide sources of its data whenever it provides responses to users.
Token Estimation errors are now reported! The platform will now let you know if a URL you plan on ingesting isn't available for processing.
Asynchronous messages are now saved in Transcripts. Messages that are via the Chatbot directly from agents (without using the Chat Flow) are now stored alongside traditional messages.
Session Expiry can now be set in select Channels. This will end inactive chats after a set number of days.

🟧 Changed

Changed a button in the Edit Data section of the Create AI Chatbot process.

⚠️ Fixed

Smileys are back! We fixed a chat error regarding emojis, so now you can add emojis to your conversations with AI Chatbots!
Fixed a bug where pages are forcibly refreshed after the user uploads a file of the same file name multiple times during the Web Widget Test.
Fixed a delay between the time users choose files to ingest and the system starts ingesting it.
Fixed a bug that delays the Add Information section of the Create AI Chatbot process after an ingestion procedure is cancelled.
Fixed a bug that doubles the URLs ingested when using the Captivate Chat URL Crawler.

🆕 Custom Channels

This will require some manual setup, which we will provide in our guide!

🆕 Citations

Citations are now available in your Captivate Chat bots! This takes the form of a simple but powerful toggle in AI Chatbots > Add Information.

If you turn on this toggle, your AI Chatbot will provide an extra response that contains the sources of their answers.

🆕 Token Estimation Errors

We now have Token Estimation Errors that will appear as error messages when trying to ingest faulty URLs.

These errors will come with tooltips that explain why these URLs haven't been ingested, which range from inaccessible URLs to incompatible formats.

🆕 Session Expiry

v3.5.0

📆2025-01-29

✅ Added

We now support SCA Stripe. SCA, which stands for Strong Customer Authentication, allows us to offer more secure transactions when purchasing Captivate Chat Tokens or upgrading your subscriptions.
Web Widgets:
- Full Screen Embeds are now available for Web Widget Chat Flows! Simply customize a special iframe code with your Web Widget's API and put that into the HTML of the webpage where you want a full screen AI Chatbot to greet your customers.
Metadata:
- Will now have conversation dates added by default, helping you keep track of important information much faster.
- Initial metadata will be stored in custom metadata, making data retrieval more efficient.
Captivate AI & LLM API will now make it easier for AI devs to integrate with AIs with Captivate Chat.
Custom Channels:
- New APIs are available to make conversation deletions in the index (not the real sessions) much easier to manage if you're using our Custom Channels:
  - Use the conversation_id of that specific conversation to delete it from the index.
  - Use the user_id of the user in question to delete all their conversations from the index.
  - Asyncrhonous messaging via send_message can now handle file attachments.

🟧 Changed

Free and Basic Accounts now get 1,000,000 Tokens! This leaves you more room to try Captivate Chat for your projects.
AI Chatbots:
- Clicking any AI Chatbot will immediately reveal the list of modifications you can do to them.

⚠️ Fixed

Fixed some UI inconsistencies to provide a more seamless experience.
Fixed deep crawler issues, so it now:
- Shows results in the estimator (instead of no results).
- Is not case sensitive (it was previously)
- It doesn't need "www." (it previously did)
Fixed issues involving the ingestion of at least 100 URLs.
Fixed issues involving the creation of an AI Chatbot directly from the Chat Flow process.

🆕 Captivate AI & LLM API

We have released the Captivate AI & LLM API. Access it .

Its main features include dynamic metadata handling, immutable session and chat properties, flexible message type support, custom metadata manipulation, and conversation title management.

🆕 Full Screen Embed Code

We have made a Full Screen Embed Code for you to use with your Web Widget Chat Flows!

v3.4.1

📆2025-01-10

✅ Added

AI Chatbots:
- Select Type now has a toggle for Full Chat History, letting you decide if you want your AI Chatbot to respond based on previous conversations with the user or to treat every conversation as a completely new one.
- You can now set session expiration timers within an AI Chatbot so they can automatically end an inactive session after your specified period of time.

🆕 Full Chat History

We've added a Full Chat History toggle in the "Select Type" page of the AI Chatbot creation process.

v3.4.0

📆2025-01-03

✅ Added

Tutorials are live! Learn the ropes in creating your AI Chatbots, Chat Flows, and Live Agent integrations within the Tutorial page of the Captivate Chat platform!
Meet our Guidebot! We've deployed our Guidebot within the Captivate Chat platform! Once you log in to your account, you can ask our Guidebot for any advice as well as tips and tricks on how to best use Captivate Chat for your needs!
Mobile Optimization notice appears when users to try to access Captivate Chat on mobile platforms.
AI Chatbots:
- URL Crawler is now added under "Import Your Own Information" that auto-searches all URLs under a single URL. This will make importing groups of URLs under a "mother" URL much easier.

🟧 Changed

Our Token Estimator now uses Server-Sent Events (SSEs). Thanks to SSEs, we should be experiencing faster and more efficient resource management. With SSEs, AI Chatbots should be able to ingest new information much faster.
Cost-Saving toggle for Chat Histories are available globally. We will now provide a global toggle for users to choose if they want to view the full or AI-analyzed chat histories of their AI Chatbots.
- This is unlike in previous versions, where this toggle is placed inside each AI Chatbot.
- As per the previous version, the AI-analyzed chat histories will cost fewer tokens to produce.

🆕 Tutorials

Learning about Captivate Chat has never been easier!

To access our Tutorials, simply click the button on the left side of the Captivate Chat dashboard.

🆕 URL Crawler

If you want to retrieve relevant URLs within a particular website layer, the URL Crawler can also be used with a wildcard character or an asterisk (*).

🆕 Mobile Optimization Notice

We added a Mobile Optimization Notice for users trying to access our platform using their mobile devices.

v3.2.0

📆 2024-10-02

✅ Added

Token Metrics are now revealed for major AI Chatbot uses such as ingesting information, training, and various conversations to aid payment tracking.
AI Chatbots now have a limiter and organizer to maximize Token usage without overwhelming their systems. This should lessen situations of AI Chatbots randomly slowing down.

🟧 Changed

Web Widget Preview: The Web Widget Preview now has a more noticeable Page Settings button to access its features.
Import Your Own Information (AI Chatbots): Pagination should now reveal ingested PDFs and URLs in sets of 10 for more efficient compilation and access to users.

⚠️ Fixed

Made minor adjustments to the UI to improve accessibility and encourage a more engaging experience.
Streamlined Token tracking so users are immediately notified if they have run out of Tokens.
Ensured that delete information (URLs, PDFs, accounts) are permanently deleted as intended.
Microsoft Teams: Transcripts of the AI Chatbot's conversation with a user are now retained when their concern is escalated to a Live Chat agent in MS Teams.

🆕 Token Metrics

The Captivate Chat platform will now show token metrics to keep track of your Tokens whenever you use them across various parts of the platform. These include:

Ingesting data that are uploaded into the system.
Conversations between users and the AI Chatbots they create.
Testing and deploying AI Chatbots in various platforms.

These token metrics can aid in managing your Captivate Chat plan, as major AI functionalities of the platform rely heavily in Token usage.

In line with this new change, we are also going to actively track Token usage across the platform and notify users whenever they have to purchase more Tokens.

We've upgraded the look of our Web Widget Preview!

You can now preview your Web Widget Chat Flow with a completely revamped background.

The button is now more visible and accessible, making it much easier for users to modify their live preview setup.

v3.1.1

📆 2024-09-19

✅ Added

Makeover! We've updated the Captivate Chat website to feature our new logos!
Edit AI Chatbots while making Chat Flows! You can now directly modify your AI Chatbots while creating your Chat Flows.

🟧 Changed

Transcripts now feature a separate Date Range filter instead of the previous By Date sorting filter.

⚠️ Fixed

Fixed a bug that doesn't load the complete list of ingested content for some Chat Flows.
Chat Flow > Channel > Web Widget: Fixed a typo. There is now an "Embed Web Widget" option instead of the previous "Embed Live Chat" option.

🆕 Website Makeover!

We're giving the Captivate Chat website a major makeover!

This new update features new logos we've prepared for Captivate Chat, now featuring a sleek blue color palette designed to evoke a more professional and relaxing atmosphere.

🆕 Edit your AI Chatbots while making Chat Flows

This means you no longer have to go all the way back to Setup > AI Chatbot just to modify an AI Chatbot you'd use for your current Chat Flow - you can do everything in one convenient location.

v3.0.0

📆 2024-09-18

✅ Added

Incident Tracker now informs users whenever Captivate Chat services are down.
Overwrite Warning will inform users that changing the Channel of an existing Chat Flow will remove their current setup.

🟧 Changed

Transcripts now feature various options to simplify their use, such as sorting and deletion options.

⚠️ Fixed

AI Chatbots now properly recognizes postal codes of locations.
AI Chatbots no longer declares in a separate chat message that they are checking for available Live Chat agents upon request, as we already have a preset message prepared when users ask to be escalated to a Live Chat agent.
AI Chatbots > Select Type: Removed a bug that triggers the "Submit & Test" function whenever users select a tooltip.

🆕 Overwrite Warning (Chat Flow)

It's advisable for users to duplicate their existing Chat Flow before switching Channels, as doing so will force them to start creating their Chat Flow from scratch.

Transcript Options

The Transcript page now offers different options for users to sort conversations detected by the Captivate Chat platform. These include the following:

Checkbox selection of conversations. You can also mass-delete these conversations by pressing the Delete button, although this is irreversible.
Sort by various filters, such as Date the conversation occurred, the Email used, Channel where the conversation took place, and the Chat Flow that managed the conversation.

v2.2.0-2

📆2022-02-02

It's now much easier to use the Captivate Hub for your Livechat needs!

Agents can also use the new "Reassign" command to transfer the chat to another available agent.

✅ Added

reCaptcha support on registration
- Added new environmental variable on frontend REACT_APP_GOOGLE_RECAPTCHA_KEY
Implementation of Manual Assignment
- Added manualAssign (bool) manualMessageUsersExist(string) manualMessageUsersNotExist (string) idleTimeoutBeforeAssign(int) (in minute) idleTimeoutAfterAssign(int) (in minute) idleMessageBeforeTimeout (string) idleMessageAfterTimeout (string) to Hub properties.
Implementation of Agent Status
- Added agentStatus (Array) [Available,Busy,Away,Offline] to Hub properties.
Implementation of Reassign Agents
New React frontend
- Added GOOGLE_SECRET_KEY to enviromental variable on chatbot
Livechat configuration editor on frontend
New Teams app permissions
- Site.Read.All (for accessing files to teams and send it to channels)
- Group.ReadWrite.All (for modifying teams channel permissions)

🟧 Changed

All messages on channels to MS Teams is now tagged to selected agent

🟥 Removed

Removed support for the legacy frontend. preferred the new React frontend

⚠️ Fixed

Emojis and attachment message filter on agents' message
Messages on direct mode is now properly sent to Teams Desktop and Teams Mobile

🆕 Agent Status (Livechat)

You can now modify agent assignments based on their presence status in MS Teams.

This example video demonstrates a Livechat configured to only assign chats to someone set as "Busy". Check it out:

🆕 Manual Assignment (Livechats)

You can now activate Manual Assignments when configuring a Livechat.

This allows pre-made messages to be sent after meeting certain conditions. Here are the properties you can modify:

manualMessageUsersExist(string)
Displays a message if there is an available agent to respond to the client.
manualMessageUsersNotExist (string)
Displays a message if there are no agents available to respond to the client.
idleTimeoutBeforeAssign(int) (in minute)
A value (in minutes) before a timeout is declared, should a conversation not be escalated to an agent.
idleTimeoutAfterAssign(int) (in minute)
A value (in minutes) before a timeout is declared, if there's an agent assigned but neither agent nor client is responding to each other.
idleMessageBeforeTimeout (string)
Displays a message when idleTimeoutBeforeAssign(int) elapses.
idleMessageAfterTimeout (string)
Display a message when ``idleTimeoutAfterAssign(int)` elapses.

➦ Default Values

Here are the default Manual Assignment values:

manualAssign (bool): false
manualMessageUsersExist(string): “Our agents know you’re waiting and will chat here as soon as they’re free.”
manualMessageUsersNotExist (string): “Our agents is currently busy at the moment.”
idleTimeoutBeforeAssign(int) (in minute): 5
idleTimeoutAfterAssign(int) (in minute): 10
idleMessageBeforeTimeout (string): “Our agents is currently busy at the moment.”
idleMessageAfterTimeout (string): “Livechat Ended”

➦ Example Scenarios

You might find this manual assignment feature useful if you encounter the following scenarios:

There are available users. Displays: manualMessageUsersExist(string)
Suppose Teams Group A is connected to the Captivate Hub web widget, and the channel is asking if there are any agents available. Agent A (Busy) and Agent B (Available) are currently online. If Manual Assignment exists that assigns a chat to anyone set as "Available" (Agent B), then the channel has to declare that there's at least one agent (Agent B) that might be available to assist them.
There are no available users. Displays: manualMessageUsersNotExist(string) Suppose Teams Group A has an active channel asking if there are agents available. However, both Agent A (Busy) and Agent B (Busy) are both occupied. If only "Available" agents are programmed to receive chat assignments, then the channel declares there are no available agents to assist them.
Time has elapsed and no users managed to assist them. Runs: idleTimeoutBeforeAssign Displays: idleMessageBeforeTimeout Suppose Teams Group A has an active channel asking for agents, and Agent B (Available) is not busy. This will have the channel declare that an agent will assist the client soon. Until such a time that Agent B responds to the client, the chatbot will run the Idle Timeout counter. If the assigned time elapses and Agent B hasn't responded, a message explains that chat will be put on time out due to the lack of agent response.
Time has elapsed that the agent and client didn't speak to each other. Runs: idleTimeoutAfterAssign Displays: idleMessageAfterTimeout Suppose Teams Group A has an active channel asking for agents, and Agent B (Available) managed to respond to the client's questions. After some time, someone in the conversation hasn't responded. This triggers a background Idle Timeout counter. If the assigned time elapses, a message appears that states one of the parties have yet to respond and the chat will be put on time out.

🆕 Reassign Agent

You can now use the "Reassign" command to reassign agents within the same Teams group.

Should the need arise to transfer control of the Support Chatbot to another Live Support Agent, do this in the MS Teams chat:

Type "@TheCaptivateHub" to tag the Captivate Hub
Type "Reassign" and press Enter.
An automated message will appear alongside a drop down of available team members.
Select the desired team member to transfer the Support Chatbot.

Check out the video below:

v2.2.0-1

📆2021-08-26

Instagram support is now live!

We made updates to the documentation to reflect these new changes.

✅ Added

Instagram support
Add bot templates support on Watson Assistant
New enviromental variable for app-ecb-frontend (frontend / legacy)
- REACT_APP_FACEBOOK_APPID - Facebook Application ID
New enviromental variable for app-chatbot (chatbot)
- FACEBOOK_APPID - Facebook Application ID
- FACEBOOK_SECRET - Facebook Application Secret Key
New permissions added to Facebook Application
- instagram_manage_messages
- instagram_basic
- pages_manage_metadata
- pages_show_list

🟧 Changed

Using Facebook OAuth to add Facebook / Instagram as channels (same as Twitter now)
Enabled public registration
Update Microsoft Teams permissions for AppSource ()

🆕 Instagram Integrations

Before attempting integrations, please ensure that you're using an Instagram Business Account. This account has to be connected to your Facebook page. For more information, please click .