Connect your Captivate Chat account

Opening the Captivate Chat MS Teams App for the first time will walk users through a sign-in process. They will be prompted to agree to terms and conditions and sign in using their preferred method.

When you open the Captivate Chat MS Teams App, you should first log into your Captivate Chat account before you can connect your Chat Flows.

In the textbox of the Captivate Chat MS Teams App, type signin to start the login process.

Under the first response, click .

When the second message appears, click .

After clicking the purple "Admin Consent" button, a new window opens with a list of permissions that Captivate Chat needs from users.

A new window will appear. You have to log in to your Captivate Chat account.

After logging in, you will see a permissions request. This will list the things that Captivate Chat MS Teams App needs access to in order to connect Chat Flows to your Teams organizations.

Click .

After providing consent, a new message will appear. You will be redirected to your chat in Microsoft Teams.

We value your data!

Captivate Chat won’t sell your information to third-party apps and services.

After giving Captivate Chat permission to access the user's data, they will be taken to a sign in process. They will be asked to either "Sign up" to register an account, "Sign in via Teams" to log in via their existing account, "Sign in via Web" to open a browser to log in, and "Help" to view more options.

Click .

This will prompt the app to check if your Microsoft Teams email is already connected to an existing Captivate Chat account.

If this is the case, the Captivate Chat MS Teams App will make an automatic connection.