Channel: Facebook
Set your AI Assistant as a Chatbot of a Facebook Page
Last updated
Set your AI Assistant as a Chatbot of a Facebook Page
Last updated
After Select Channel > Facebook Messenger, you will be taken to Configure Facebook Messenger. This is where you can integrate your AI Chatbot as the dedicated chatbot of your Facebook Page.
SUMMARY
Creating a Facebook Messenger Chat Flow involves these steps:
Choose Facebook Messenger: In Step 2: Select Channel, choose "Facebook Messenger." This brings you to the Configure Facebook Messenger window.
Give your Chat Flow a name and description: Provide a public name and description for your Chat Flow - these will appear when interacted with as an AI Chatbot in Facebook Messenger.
Connect your Facebook Account: Click the Sign in with Facebook button to log into your Facebook Business Account in a new window.
Choose your Facebook Business Page: In the same new window, select your Facebook Business Page and accept permissions.
Type your Facebook Page Name: Back in Configure Facebook Messenger, type your Facebook Business Page name as it appears on Facebook.
Wait for Page ID and Page Token to fill: If you've written the right page name, the Page ID and Page Token will automatically be filled out.
REQUIREMENTS
Before proceeding with the rest of the Facebook Messenger integration process, make sure you have the following:
Facebook Business Page: You must have a Business Page assigned to your business or brand. This is where users will connect with your company and your agents via your AI Chatbot.
Facebook Business Account: Your Facebook Business Page must be connected to a Facebook Business Account. Make sure it is a verified account by following the steps in this guide from Meta.
Works with both Facebook Web and Messenger App
Since this integration adds an AI Chatbot to your Facebook Page, users can access the new chatbot with the built-in chat of Facebook Web and the Messenger App.
Before you can fully integrate your AI Chatbot with your Facebook Page, you have to fill up the following information in Configure Facebook Messenger:
Name: This is the name of the AI Assistant as it will appear on Facebook.
Description: Give your AI Chatbot a short description.
This is the most important step of the integration process. Click Sign in with Facebook.
You will encounter a separate window where you have to log in. Upon logging in, you then have to give Captivate Chat permissions to make modifications to your profile.
Facebook will ask you the following:
"What pages do you want to use with Captivate Chat?"
Choose the correct page.
You will encounter a drop-down box where you will choose which page you specifically permit us to access. Choose the correct page and tick all the appropriate options.
This will allow us to use our backend to automatically integrate your AI Chatbot to your Facebook Page.
Back in Configure Facebook Messenger, fill in the following:
Facebook Page Name: When you start typing your target Facebook Page, it should appear as a drop-down. Select it.
Page ID and Page Token: They should automatically appear after typing your target Facebook Page.
Click Next.
You can test your AI Chatbot in these ways:
Go to your Facebook Page.
The AI Chatbot should pop out and present default options. Choose either of these questions.
If the integration is successful, your AI Chatbot should respond automatically. After this message, you can start talking to it.
Go to your Facebook Messenger app.
If you want to talk to your AI Chatbot for the first time, look for your Facebook Page via the Messenger search bar.
When you click your Facebook Page name, your AI Chatbot will reveal a set of default questions. Click any of these questions.
If the integration is successful, your AI Chatbot should respond automatically. After this message, you can start talking to it.
Doing all the steps above should get your AI Chatbot ready to be used with your Facebook Page.
Refresh the window if the tab was open while integrating the AI Chatbot into your Page. Click at the top of the Page.
