# MS Teams App Chat Prompts

<figure><img src="/files/L2JgR094yUxNNJ6dH6UB" alt="The view of the Captivate Chat MS Teams App when opened. There are various commands that players can type such as Start, Signin, Signout, Link, Unlink, and Help."><figcaption><p>The view of the Captivate Chat MS Teams App when opened. There are various commands that players can type such as Start, Signin, Signout, Link, Unlink, and Help.</p></figcaption></figure>

With the Captivate Chat MS Teams App, you can start linking and unlinking Chat Flows directly into the Microsoft Teams of your organization. You can do these, among other things, through the built-in **prompts** in the app.

When you start a conversation with the Captivate Chat MS Teams App, you can perform various actions through its different prompts:

## Help

<figure><img src="/files/3XImAVb9FP1QHyaGcArY" alt="Typing &#x22;Help&#x22; in the Captivate Chat MS Teams App  will send the list of commands and their basic functions."><figcaption><p>Typing "Help" in the Captivate Chat MS Teams App will send the list of commands and their basic functions.</p></figcaption></figure>

`help` provides the list of all prompts you can use within the app.

## Start

`start` is best used if you open the Captivate Chat app for the first time and the Chatbot didn't initiate a conversation. You have two (2) options:

### If you are not logged in

<figure><img src="/files/ReO9swQZW9Ij4HrRzzJ1" alt="Typing &#x22;Start&#x22; will walk users through the process of using the Captivate Chat MS Teams App."><figcaption><p>Typing "Start" will walk users through the process of using the Captivate Chat MS Teams App.</p></figcaption></figure>

Typing `start` if you are not logged in will provide this window. This process is identical to the `signin` command.

{% hint style="info" %}
**When is it best to use the** `start` **command?**

If you're using the Captivate Chat MS Teams App for the first time, you will usually get sent straight to `signin`.&#x20;

However, `start` is useful if the app didn't load anything after being opened.&#x20;
{% endhint %}

### If you are logged in

<figure><img src="/files/ehiIdcdpUfsRR1P6NTtJ" alt="Typing &#x22;start&#x22; while the user is already logged in will immediately prompt them with a drop down to choose a Chat Flow to connect to their MS Teams organization."><figcaption><p>Typing "start" while the user is already logged in will immediately prompt them with a drop down to choose a Chat Flow to connect to their MS Teams organization.</p></figcaption></figure>

Typing `start` if you are already logged in will provide this window. This process is identical to the `link` command.

## Signin

<figure><img src="/files/UcWCYV9TetfJNlAFPpZG" alt="Typing &#x22;start&#x22; while the user is not logged in the Captivate Chat MS Teams App will prompt the sign-in process. Options after typing &#x22;start&#x22; when signed out include a &#x22;Sign Up&#x22; to register for an account, &#x22;Sign in via Teams&#x22; to log in via the MS Teams account already logged in the system, &#x22;Sign via Web&#x22; to open a browser for sign-up, and &#x22;Help&#x22; for other options."><figcaption><p>Typing "start" while the user is not logged in the Captivate Chat MS Teams App will prompt the sign-in process. Options after typing "start" when signed out include a "Sign Up" to register for an account, "Sign in via Teams" to log in via the MS Teams account already logged in the system, "Sign via Web" to open a browser for sign-up, and "Help" for other options.</p></figcaption></figure>

`signin` will prompt Captivate Chat to log you into your Captivate Chat account. You can do this in different ways:

### Sign in via Teams

<figure><img src="/files/lcENIdCJiDzr1L9SGpcs" alt="After typing &#x22;signin&#x22; while logged out and choosing  &#x22;Sign in via Teams,&#x22; a purple &#x22;Link&#x22; button appears."><figcaption><p>After typing "signin" while logged out and choosing  "Sign in via Teams," a purple "Link" button appears.</p></figcaption></figure>

Clicking ![Purple "Sign in via Teams" button appears after typing "signin" in the Captivate Chat MS Teams App](/files/nC74K8YjNnvR9J1UDpt2) will prompt the app to check if your Microsoft Teams email is connected to an existing Captivate Chat account.&#x20;

If this is the case, the Captivate Chat MS Teams App will make an automatic connection.

### Sign up

<figure><img src="/files/NSNz2SBGhVhRAnpsrLsK" alt="After typing &#x22;signin&#x22; while logged out and choosing &#x22;Sign up,&#x22; a prompt to open the browser appears . Click the purple &#x22;Yes&#x22; button to proceed."><figcaption><p>After typing "signin" while logged out and choosing "Sign up," a prompt to open the browser appears . Click the purple "Yes" button to proceed.</p></figcaption></figure>

Click ![White "sign up" button that appears when users type "signin" in the Captivate Chat MS Teams App will prompt users to register for a Captivate Chat account online. ](/files/hulPCBjZ0xeBidC29bY8) if you don't have a Captivate Chat account.&#x20;

You will be asked to allow Captivate Chat to open a new window. Click ![Purple "Yes" button that appears when users click "Sign up" in the Captivate Chat MS Teams App. This takes them to an external browser where they can register for a Captivate Chat account. ](/files/1IbK3jlibMKt6IHW9lK9) and follow the registration instructions.

### Sign in via Web

<figure><img src="/files/MgSePkz88xVcM2tl2SrB" alt="Clicking &#x22;Sign in via Web&#x22; after typing &#x22;signin&#x22; while logged out will prompt a request to open a browser window. Click the purple &#x22;Yes&#x22; button to proceed."><figcaption><p>Clicking "Sign in via Web" after typing "signin" while logged out will prompt a request to open a browser window. Click the purple "Yes" button to proceed.</p></figcaption></figure>

Click ![White "Sign in via Web" button leads users to sign in to their Captivate Chat account using a web browser. This appears when users type "signin" in the Captivate Chat MS Teams App while logged out.](/files/h4Pil3OBcAYgF9sTIkeb) to log in to Captivate Chat directly from your web browser.&#x20;

You will be asked if the Captivate Chat will be allowed to open a browser window. Click ![This purple "Yes" button that appears after clicking "Sign in via Web" will open a browser that lets users log in to their Captivate Chat account.](/files/1IbK3jlibMKt6IHW9lK9) and follow the login instructions.

## Link

<figure><img src="/files/BhzGFxUBxyu79aHisThj" alt="Typing &#x22;link&#x22; in the Captivate Chat MS Teams App with a logged in account will reveal a prompt to link a Chat Flow. "><figcaption><p>Typing "link" in the Captivate Chat MS Teams App with a logged in account will reveal a prompt to link a Chat Flow. </p></figcaption></figure>

`link` allows you to connect a Chat Flow to your Microsoft Teams organization.

After entering the command, wait for our Chatbot's response. Click ![Click the purple "Link" button in the Captivate Chat MS Teams App to start the process of loading available Chat Flows for linking to MS Teams.](/files/AIoXu8wwRtGjP64Ah8Mh). This prompts a new message that lets you choose a Chat Flow from a drop-down menu.&#x20;

Once you've made your choice, click ![A purple "Submit" button is clickable after users click the purple "Link" button, which only appears if they type "link" with a logged in account in Captivate Chat MS Teams App. After selecting a Chat Flow to connect to MS Teams, click this purple "Submit" button to submit the Chat Flow for linking to MS Teams.](/files/tyiVG0oNRQJpA37ImGYE). Wait for a few seconds for Captivate Chat to connect your Chat Flow to your Microsoft Teams organization.&#x20;

{% hint style="warning" %}
**Only Chat Flows with MS Teams selected as Live Chat can be integrated**

Users can only see and choose Chat Flows that have MS Teams set as their Live Chat in their Captivate Chat MS Teams App.&#x20;
{% endhint %}

{% hint style="info" %}
**Connect any number of Chat Flows into your Microsoft Teams organization**

You can use Captivate Chat to connect Chat Flows into your Microsoft Teams organization. That way, AI Chatbots in different Channels (like your website, social media) can ask for live agents directly via Captivate Chat.&#x20;
{% endhint %}

## Unlink

<figure><img src="/files/bzP4mbw8sHlRNwYnslUh" alt="Typing &#x22;unlink&#x22; in the Captivate Chat MS Teams App will prompt the user to select an existing connected Chat Flow to be unlinked to MS Teams."><figcaption><p>Typing "unlink" in the Captivate Chat MS Teams App will prompt the user to select an existing connected Chat Flow to be unlinked to MS Teams.</p></figcaption></figure>

`unlink` removes the connection between Microsoft Teams and your chosen Chat Flow.

After sending this prompt, Captivate Chat will ask you to choose **a combination of Team and Chat Flow** you want to unlink.&#x20;

Once you've made your choice, click ![This purple "Submit" button appears when users type "unlink" in the Captivate Chat MS Teams App. After selecting the existing linked Chat Flow from the drop-down link, clicking this purple "Submit" button will unlink the Chat Flow to MS Teams. ](/files/8Ijfk33KSsjXJNADJt6G).

## Signout

<figure><img src="/files/tIO0ShA2fv7gulZwWhN0" alt="Typing &#x22;signout&#x22; in Captivate Chat MS Teams App will sign out the user from their account."><figcaption><p>Typing "signout" in Captivate Chat MS Teams App will sign out the user from their account.</p></figcaption></figure>

`signout` logs you out of your Captivate Chat account.&#x20;

After typing the prompt, simply wait for a few seconds for the chatbot to respond.


---

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```
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