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Tokens

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Last updated 6 months ago

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While AI Chatbots you create in Captivate Chat are extremely intelligent, they still follow specific programming. They need to process the data (actual data or conversations) they receive in a certain way which involves "breaking" them into "chunks" called Tokens.

AI Chatbots and Tokens interact through the following processes:

  • Ingesting resources: Documents you upload and URLs you provide under Import Your Own Information as well as Q&A CSVs you upload in Train your AI Chatbot need Tokens to be ingested and properly analysed by your AI Chatbot.

  • Training your AI Chatbot: Responses your AI Chatbot generates for questions in Select Type and Train your AI Chatbot require Tokens to process.

  • Previewing your Web Widget: Checking the performance of your Web Widget Chat Flow in Preview your Web Widget requires Tokens.

Creating Tokens takes time and processing power, which our awesome developers at Captivate Chat managed to streamline like a well-oiled machine. However, users have to avail a Captivate Chat plan to benefit from using Tokens whenever they create and test AI Chatbots, Chat Flows, and other Captivate Chat services.

Token Components

The Token view on the internal dashboard has the following components:

  • Tokens (Total): This contains a metric of how many Tokens your account has used for the month versus your monthly total.

  • Monthly Usage Reset: This is a countdown to the next monthly usage reset that replenishes your maximum Tokens for more Captivate Chat activities.

  • Extra Tokens: This lists the number of Extra Tokens you have purchased on top of your Monthly Total.

A view of the Tokens that users have currently used versus how many Tokens are left in their account, alongside a countdown on the nearest Monthly Usage Reset and their Extra Tokens.
A view of the Tokens that users have currently used versus how many Tokens are left in their account, alongside a countdown on the nearest Monthly Usage Reset and their Extra Tokens.