# Tokens

<figure><img src="/files/bGTulAoghrprLQRNciqv" alt="A view of the Tokens that users have currently used versus how many Tokens are left in their account, alongside a countdown on the nearest Monthly Usage Reset and their Extra Tokens."><figcaption><p>A view of the Tokens that users have currently used versus how many Tokens are left in their account, alongside a countdown on the nearest Monthly Usage Reset and their Extra Tokens.</p></figcaption></figure>

While AI Chatbots you create in Captivate Chat are extremely intelligent, they still follow specific programming. They need to process the data (actual data or conversations) they receive in a certain way which involves "breaking" them into "chunks" called **Tokens**.

AI Chatbots and Tokens interact through the following processes:

* **Ingesting resources:** Documents you upload and URLs you provide under [Import Your Own Information](/start-creating/create-an-ai-chatbot/import-your-own-information.md) as well as Q\&A CSVs you upload in [Train your AI Chatbot](/start-creating/create-an-ai-chatbot/train-your-ai-chatbot.md) need Tokens to be ingested and properly analysed by your AI Chatbot.&#x20;
* **Training your AI Chatbot:** Responses your AI Chatbot generates for questions in [Select Type](/start-creating/create-an-ai-chatbot/select-type.md) and [Train your AI Chatbot](/start-creating/create-an-ai-chatbot/train-your-ai-chatbot.md) require Tokens to process.
* **Previewing your Web Widget:** Checking the performance of your Web Widget Chat Flow in [Preview your Web Widget](/start-creating/create-a-chat-flow/select-channel/channel-web-chat/preview-your-web-widget.md) requires Tokens.

Creating Tokens takes time and processing power, which our awesome developers at Captivate Chat managed to streamline like a well-oiled machine. However, users have to avail a Captivate Chat plan to benefit from using Tokens whenever they create and test AI Chatbots, Chat Flows, and other Captivate Chat services.&#x20;

***

## Token Components

The *Token* view on the internal dashboard has the following components:

* **Tokens (Total):** This contains a metric of how many Tokens your account has used for the month versus your monthly total.
* **Monthly Usage Reset:** This is a countdown to the next monthly usage reset that replenishes your maximum Tokens for more Captivate Chat activities.
* **Extra Tokens:** This lists the number of Extra Tokens you have purchased on top of your Monthly Total.&#x20;


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