Train your AI Chatbot
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After uploading data and assigning a template to your AI Chatbot, it's time to help your AI Chatbot learn and evolve from its knowledge base through training.
Similar to how muscles are trained and "practiced" getting used to new activities, a AI Chatbot new interactions to "practice" its responses and learn from new knowledge.
In Captivate Chat, the Train Your AI Chatbot page lets you stress-test your AI Chatbot with questions and correct any mistakes in real time.
Talk to your AI Chatbot - it literally uses your inputs to learn!
Our AI Chatbots are capable of performing what's called NLP or natural language processing. This process combines their internal programming (machine learning) and linguistics to help them "learn" from interactions.
Providing new questions and answers, as well as feedback, to your AI Chatbot slowly "shapes" its thought processes - allowing it to perform exactly how you need it to.
The Train your AI Chatbot page has these major components:
Write a test question in Enter Your Test Question that will gauge the Chatbot's response based on the current information in its knowledge base.
The Current Answer will contain a response of your test question based on the Chatbot's current database.
Use the Correct Answer to put a new answer if the response in the Current Answer is wrong or has to be modified.
The Trained Questions and Answers segment contains the list of Questions, Correct Answers, and Messages that have been inserted by the user.
In the Submit additional Q&A window:
Drag the appropriate CSV (up to 100MB) containing the list of training questions and answers.
When uploading a CSV file to the +Add Q&A window of the Train Your Chatbot page, there's no need for complex formatting. As a CSV or comma separated values file, you can simply upload a file containing the following:
Spreadsheet: You can create a simple spreadsheet where Column A lists questions and Column B lists answers. Similar to a traditional spreadsheet, the items in Column B will answer the questions beside them in Column A. It should appear like this:
How many letters are in the English alphabet?
26
What color is an apple?
Red
CSV Plain Text: You can upload a CSV plain text file containing header row followed by a set of data rows. Columns are separated by commas and rows are separated by line breaks. The above table can be converted into this plain text format, and then saved as CSV:
To access the Train Your AI Chatbot page, click on the side bar of the AI Chatbot creation process.
Once done, click
Once done, click
Insert your own list of questions and answers as a CSV file instead of manually typing them. To do this, click .
After clicking , a pop-up window should appear.
Click
