Train your AI Chatbot

In the "Train Your AI Chatbot" page of the AI Chatbot creation process, there are options to ask questions to your AI Chatbot, see its responses, correct any wrong responses, and even upload pre-set Q&A files.

After uploading data and assigning a template to your AI Chatbot, it's time to help your AI Chatbot learn and evolve from its knowledge base through training.

Similar to how muscles are trained and "practiced" getting used to new activities, a AI Chatbot new interactions to "practice" its responses and learn from new knowledge.

In Captivate Chat, the Train Your AI Chatbot page lets you stress-test your AI Chatbot with questions and correct any mistakes in real time.

Talk to your AI Chatbot - it literally uses your inputs to learn!

Our AI Chatbots are capable of performing what's called NLP or natural language processing. This process combines their internal programming (machine learning) and linguistics to help them "learn" from interactions.

Providing new questions and answers, as well as feedback, to your AI Chatbot slowly "shapes" its thought processes - allowing it to perform exactly how you need it to.

To access the Train Your AI Chatbot page, click on the side bar of the AI Chatbot creation process.

The Train your AI Chatbot page has these major components:

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Enter your test question

In the "Enter your test question" part of the "Train Your AI Chatbot" page, you can give your AI Chatbot a test question that it will answer.

Write a test question in Enter Your Test Question that will gauge the Chatbot's response based on the current information in its knowledge base.

Once done, click

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Current Answer

After you submit a test question, the "Current Answer" part of the "Train Your AI Chatbot" page will reveal your AI Chatbot's answer according to its current knowledgebase and modified prompts.

The Current Answer will contain a response of your test question based on the Chatbot's current database.

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Correct Answer

Use the "Correct Answer" section of the "Train Your AI Chatbot" page to replace the answer of the "Current Answer" section beside it. Click "+Add to Q&A" to override the "Current Answer" with the "Correct Answer."

Use the Correct Answer to put a new answer if the response in the Current Answer is wrong or has to be modified.

Once done, click

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Trained Questions and Answers

The "Trained Questions and Answers" part of the "Train Your AI Chatbot" page will contain the Test Question and the Correct Answer you've just submitted.

The Trained Questions and Answers segment contains the list of Questions, Correct Answers, and Messages that have been inserted by the user.

+Add with CSV

Insert your own list of questions and answers as a CSV file instead of manually typing them. To do this, click .

Use the "Submit Additional Q&A" window to upload a CSV spreadsheet of Q&A pairs you want your AI Chatbot to use. Click the "+Add Q&A" button after uploading your CSV file to officially insert your Q&A pairs into your AI Chatbot via the "Train Your AI Chatbot" page.

After clicking , a pop-up window should appear.

In the Submit additional Q&A window:

• Drag the appropriate CSV (up to 100MB) containing the list of training questions and answers.

• Click

CSV Format

A preview of a CSV file in the form of a spreadsheet that can be uploaded into the +Add Q&A window of the Train Your AI Chatbot page when creating an AI Chatbot. Notice how Column A is delegated to a question and Column B is assigned to contain answers with no complex formatting.

When uploading a CSV file to the +Add Q&A window of the Train Your Chatbot page, there's no need for complex formatting. As a CSV or comma separated values file, you can simply upload a file containing the following:

• Spreadsheet: You can create a simple spreadsheet where Column A lists questions and Column B lists answers. Similar to a traditional spreadsheet, the items in Column B will answer the questions beside them in Column A. It should appear like this:

Questions	Answers
How many letters are in the English alphabet?	26
What color is an apple?	Red

• CSV Plain Text: You can upload a CSV plain text file containing header row followed by a set of data rows. Columns are separated by commas and rows are separated by line breaks. The above table can be converted into this plain text format, and then saved as CSV:

Questions, Answers
How many letters are in the English alphabet?, 26
What color is an apple?, Red

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