Train your AI Chatbot

After uploading data and assigning a template to your AI Chatbot, it's time to help your AI Chatbot learn and evolve from its knowledge base through training.
Similar to how muscles are trained and "practiced" getting used to new activities, a AI Chatbot new interactions to "practice" its responses and learn from new knowledge.
In Captivate Chat, the Train Your AI Chatbot page lets you stress-test your AI Chatbot with questions and correct any mistakes in real time.
To access the Train Your AI Chatbot page, click on the side bar of the AI Chatbot creation process.
The Train your AI Chatbot page has these major components:
Enter your test question

Write a test question in Enter Your Test Question that will gauge the Chatbot's response based on the current information in its knowledge base.
Once done, click
Current Answer

The Current Answer will contain a response of your test question based on the Chatbot's current database.
Correct Answer

Use the Correct Answer to put a new answer if the response in the Current Answer is wrong or has to be modified.
Once done, click
Trained Questions and Answers

The Trained Questions and Answers segment contains the list of Questions, Correct Answers, and Messages that have been inserted by the user.
+Add with CSV
Insert your own list of questions and answers as a CSV file instead of manually typing them. To do this, click .

After clicking , a pop-up window should appear.
In the Submit additional Q&A window:
Drag the appropriate CSV (up to 100MB) containing the list of training questions and answers.
Click
CSV Format

When uploading a CSV file to the +Add Q&A window of the Train Your Chatbot page, there's no need for complex formatting. As a CSV or comma separated values file, you can simply upload a file containing the following:
Spreadsheet: You can create a simple spreadsheet where Column A lists questions and Column B lists answers. Similar to a traditional spreadsheet, the items in Column B will answer the questions beside them in Column A. It should appear like this:
How many letters are in the English alphabet?
26
What color is an apple?
Red
CSV Plain Text: You can upload a CSV plain text file containing header row followed by a set of data rows. Columns are separated by commas and rows are separated by line breaks. The above table can be converted into this plain text format, and then saved as CSV:
Questions, Answers
How many letters are in the English alphabet?, 26
What color is an apple?, Red
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