Import Your Own Information
Upload data for your AI Chatbot to ingest as part of its knowledgebase.
Last updated
Upload data for your AI Chatbot to ingest as part of its knowledgebase.
Last updated
After you give your AI Chatbot a name and a logo, it's time to give it basic resources to learn from.
It's in the Import Your Own Information page where you will establish your AI Chatbot's knowledgebase by uploading data.
Importing your own information or uploading your data is the most important step in AI Chatbot creation. This is what the bot uses to answer user questions.
Make sure the information you will include has everything you want the Chatbot to use as a reference. In-depth sources can provide more accurate and reliable responses from your new Chatbot.
The more the merrier!
Think of this process as building the encyclopedia your Chatbot will rely on when answering customers. Since your Chatbot is an "intelligent" model, it knows how to combine information from different sources. This is where you come in. The more resources you provide, the more information your Chatbot can access when creating responses!
An Import pop-up window should appear. You can either:
Import: Click or drag PDF files (up to 100MB) that contains important information that your Chatbot should know. You can drag multiple files at once by selecting a group of files and dragging them all to the file import area.
URL(s): List a set of URLs (one URL per line) that will become the basis of the knowledge of your Chatbot.
Import limit
We limit the number of imports to support a combination of up to 20 Files and URLs.
Only PDF files allowed
We only support PDF files as of the moment. If you have data in some other format such as a DOCX (MS Word) or PPTX (MS Powerpoint) file, simply save those files as PDFs and import the PDF file.
Please be patient. The time taken to import a PDF file or URL is dependent upon the size of the file or webpage. You can return to import further information or remove information at any time.
Import again whenever you make updates!
When you upload your resources to an AI Chatbot, they are only ingested in their instance as of that moment. This means the AI Chatbot doesn't auto-ingest your URL or PDF if you make any updates.
If you make any major changes to your resources, disable their original iteration and import the updated versions to your AI Chatbot.
One additional feature is the ability to force your AI Chatbot to only use data it can gather from your resources instead of getting more insights from the internet. This can be done by toggling Active/Inactive at the right-hand side of the screen.
The AI Chatbot will take note of this and behave as requested in most circumstances but like us humans may not be able to help itself sometimes. Adjust any prompts accordingly to maximize the functionality of this toggle.
To start adding data to your chatbot, click
Once you have completed the files or webpages you want to import click on the button.
You will be asked to pay a number of tokens to ingest the URL or PDF you've just uploaded. Click to proceed.
After clicking the button, you will then see a list of the files or URL(s) being imported. Wait patiently as the information is ingested. Here are the status updates throughout the importation process:
Once your data has been imported, click .
